Job Description: Infrastructure Technical Consultant

An exciting opportunity to join a thriving company who are passionate about technology & people. An ideal position for a local, experienced technician who thrives on managing & resolving high level technical issues & implementing long term solutions.

The right candidate will be a clear communicator with a proactive, responsible, alert state of mind. You will be passionate about delivering your excellent technical knowledge partnered with a five star customer service. Reporting direct to the Technical Director you will join an established operation in Billericay, Essex, with the potential to grow further within a company that promotes a healthy work / life balance.

 What you will do:

  • Play a key role in providing a high level of support for Clear Thinking IT customers always delivering excellent customer communication.
  • Strong trouble shooting skills enthusiastic to problem solve independently & consistently to the level of a 3rd line technician. Raising issues up to the Technical Director when required.
  • Be able to priorities your time between business critical issues and non-critical issues while having the awareness that any issue raised to the service desk is important to Clear Thinking IT and the customer.
  • Be highly organized when sourcing and logging detailed information including service desk tickets into Auto Task. Manage time effectively & accurately when logging information.
  • Take responsibility & be well prepared to manage projects effectively & with confidence when visiting customer’s on site.
  • Continue to train and grow in your knowledge through pro-actively self-advancing and planned training through Clear Thinking IT.
  • Offer support & assistance to junior members of the team when required.

 You’ll definitely:

  • Be a logical thinker who can work well under pressure
  • Have good interpersonal skills – be naturally well mannered & polite over the phone and in person.
  • Have a consistent drive to go above and beyond when solving problems and interacting with customers.
  • Show good attention to detail for data inputting and following through on your promises to customers.
  • Show natural enthusiasm and willingness to learn and take on new challenges.
  • Have the ability to listen & follow instructions with an organized, well time-managed approach.
  • Have an appreciation for service offerings and a passion to deliver customer service excellence.
  • Be articulate with clear communication skills on the phone & in person.
  • Have a positive attitude for working as a team & going above and beyond every time.
  • Have a strong command of written and spoken English.
  • Absolutely trustworthy with high standards of personal integrity and responsibility.

Key Skill we are looking for in this role: 

  • Advanced Microsoft Server Operating System knowledge (2008, 2012 and 2016)
  • Good knowledge of Azure Cloud Services
  • Advanced knowledge of Microsoft Office 365 core products
  • Good knowledge of Virtualization solutions (Hyper-V, VMware)
  • Experienced working in Data centre environments
  • Good knowledge of Firewalls and general Networking (Fortinet and Cisco)
  • 5+ years’ technical experience
  • Proven track record in customer service
  • Driving License

 Non Key Skills but beneficial 

  • Voip Telephony solutions (3CX)
  • Backup technologies (Veeam)
  • Microsoft SQL knowledge
  • Microsoft SharePoint Knowledge
  • Security Vulnerability Assessments (Qualys)

This is a permanent position

Wage: £37,500 + depending on experience

Closing Date: end of February

Starting Date: asap

For further information, please email your latest CV to us: career@clearthinking.it

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